Quality Policy & Accreditations


Istinye University Hospitals are designed and established in line with Quality Management Systems, Accreditation Standards of Joint Commission International (JCI) and Standards of Quality in Health set by Ministry of Health.



  • To ensure patient and employee satisfaction,
  • To protect rights of the patients and their families and to inform and educate them at every phase of treatment,
  • To aim continuous measurement and improvement based on participation of all employees,
  • To deliver world-class healthcare services by and under supervision of professional staff,
  • To be a leader in scientific research by using modern technology and to work without compromising scientific, conscientious and ethical principles,
  • To support continuous education and participation of staff to international congresses, seminars and publications,
  • To provide quality service at affordable price. 



What is JCI (Joint Commission International)?

Joint Commission International (JCI) is the international accreditation service unit of Joint Commision on Accreditation of Healthcare Organizations (JCAHO) – a non-profit organization that focuses on improvement of quality and safety in healthcare services.

Mission of JCI

To improve safety and quality of healthcare continuously in international population by providing education and counseling services as well as international accreditation and certification.

Aim of JCI Accreditation

To improve quality,

To decrease costs,

To boost efficiency,

To increase and consolidate reliability of organization,

To improve management of healthcare services,

To provide education.


Benefits of JCI Accreditation

To ensure continuous improvement,

To prove quality service,

To gain trust of population,

To decrease risks and relevant costs,

To comply with laws and regulations,

To organize educations on the standards,

To make personnel lead the quality improvement,

To maximize job satisfaction,

To ensure self-assessment,

To enable comparison with other similar organizations.


JCI Standards (6th Edition, 2017)

JCI accreditation standards are comprised of following sections and a hospital is addressed with a holistic approach.


Section I: Accreditation Participation Requirements

Accreditation Participation Requirements (APR)


Section II: Patient-Centered Standards

International Patient Safety Goals (IPSG)

Access to Care and Continuity of Care (ACC)

Patient and Family Rights (PFR)

Assessment of Patients (AOP)

Care of Patients (COP)

Anesthesia and Surgical Care (ASC)

Medication Management and Use (MMU)

Patient and Family Education (PFE)


Section III: Health Care Organization Management Standards

Quality Improvement and Patient Safety (QPS)

Prevention and Control of Infections (PCI)

Governance, Leadership and Direction (GLD)

Facility Management and Safety (FMS)

Staff Qualifications and Education (SQE)

Management of Information (MOI)

Section IV: Academic Medical Center Hospital Standards

Medical Professional Education (MPE)

Human Subjects Research Programs (HRP)

Patient safety procedures are based on patient safety provisions of JCI Accreditation standards.

JCI Patient Safety Goals

  • Identify Patients Correctly,
  • Improve Effective Communication,
  • Improve the Safety of High-Alert Medications,
  • Ensure Correct-Site, Correct-Procedure and Correct-Patient Surgery,
  • Reduce the Risk of Health Care-Associated Infections,
  • Reduce the Risk of Patient Harm Resulting from Falls.

Many hospitals around the world face undesired events, such as death, loss of limb (reversible or irreversible) and mental disorders, due to adverse events such as medication errors, incorrect-site or organ surgeries, falls from bed, incompatible blood transfusion reactions and suicide cases. Accreditations standards survey the extent patient- and organization-centered standards are met in hospitals based on the view “primum non nocere".

Istinye University Hospitals serve patients in line with the principle “eliminate adverse events that our patients may face before they occur" on the road we departed with the philosophy “Health for Everybody".